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Time Warner Cable Digital Cable Service
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Q. What is the difference between
digital cable and satellite television?
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A. Digital cable and satellite television both offer a clear picture
with vivid detail and reception enhancements. Digital cable travels to your home
from a local area, which means you will get the majority of your local channels
included in your package in digital quality, and sometimes in high definition, depending
on availability in your area. Remember, with digital cable, you don’t have
to purchase any dishes that have to be attached to the exterior of your home.
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Q. What does digital cable offer
that conventional cable does not?
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A. Time Warner Cable Digital Cable makes available advanced television
with digital cable TV. In addition to the crystal clear picture with the most sharply
defined detailed reception, digital sound and expanded entertainment options, you
get the useful on-screen program guide, and both paid and free On-Demand programming
choices.
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Q. With my Time Warner Cable
Digital Cable, will I need a digital converter set-top box for each outlet used?
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A. No. You can place your digital converter box in the room you
currently use most to watch television.
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Q. Does Time Warner Cable Digital
Cable offer more digital cable choices than other providers?
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A. Yes. Time Warner Cable has a variety of exclusive On Demand
extras. With Movies On Demand, there are no limits placed on your access
to our library of current and classic feature films. With Premiums on Demand,
you get On Demand access to all your favorite premiums, including: Cinemax®,
HBO®, The Movie Channel®, and Showtime®. Favorites On Demand
grants you access to network sensations like Comedy Central, Food Channel, Golf
Channel, Cartoon Network and Biography. There is even an On Demand that answers
your frequently asked questions, called: Answers On Demand. Get all the
assistance you need here for common questions such as, how to program your remote
control and how to record using a digital video recorder (DVR).
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Q. What is the difference between
high definition television and digital cable?
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A. Digital television formats the picture you receive in the same
way as your calculator and computer does, in ones and zeroes. This refines the picture
clarity and is markedly superior to conventional cable. To implement your digital
television with high definition (HDTV), you are going beyond standard digital reception.
You’ll enjoy a higher resolution and home theatre sound.
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Q. How many channels in high
definition is it possible to receive with Time Warner Cable Digital Cable?
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A. The number of HD channels you receive will vary by region. You
can count on receiving all or a good portion of the following channels in high definition:
ABC, NBC, CBS, HBO, WB, PBS, UPN, Starz!, Discovery Home Theatre and Showtime. You
may also qualify for additional HD packages that include movies, events from TNT,
ESPN iNHD along with additional movies and sports.
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Q. How do I get HDTV along with
my Time Warner Cable Digital Cable?
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A. Simply click the “order online” button at the top
left and then select the “high definition” upgrade. Alternately, you
can call the toll-free number that is provided at several pages of our site and
a customer service representative will assist you in expediting your upgrade to
high definition television. You’ll need a high definition TV and to have your
digital set top box upgraded to high definition.
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Q. What is the On-Screen Program
Guide?
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A. Time Warner Cable ’s On-Screen Program guide is a user-friendly
interactive menu that is displayed on your television set when you select it. With
just one press of your remote’s button, you can easily access the time your
favorite programs are showing at, a comprehensive TV listing directory, and view
detailed descriptions of each program. You can also set reminders and search for
your favorites from up to seven days in advance.
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Road Runner High Speed Online
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Q. What are some of the amenities
I receive along with my Road Runner High Speed Online service?
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A. With Road Runner High Speed Online, you get exclusive local
news coverage, national news, and entertainment from Time Warner Cable content provider
partners and a host of promotional items that vary periodically. Be sure to check
out the latest no-cost promotions at your personal home page.
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Q. What if I already have an
Internet Service Provider (ISP)?
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A. Road Runner High Speed Online can replace your ISP, which is attractive to many
subscribers who have made the switch, largely because of the reliable Internet access,
multiple email accounts, local and national content, as well as the customizable
home page and storage space. You can also use Road Runner High Speed Online along with an ISP like
America Online.
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Q. Can I create my own personal
home page with Road Runner High Speed Online from Time Warner Cable?
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A. Yes. As part of your Road Runner High Speed Online subscription,
you receive this premium service at no additional charge. Once you create your personal
URL, and publish your page, using a variety of different elements (text, graphics),
you can email your friends and family the URL so they can visit your page to stay
in touch with you.
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Q. Why is Road Runner High
Speed Online so popular?
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A. Road Runner High Speed Online is popular because the connection
is always on. You never have to wait as you once had to with dial-up service. You
can surf the ‘Net for as many hours as you like for the same fixed price every
month. You can also use your telephone while you surf the Net.
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Q. Does Road Runner High Speed
Online come with email?
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A. Yes. You will receive multiple email accounts so that everyone
in your household can create their own unique email address. You also will receive
free Internet Security Suite to filter and eliminate SPAM and for added firewall protection,
along with consistent software updates.
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Time Warner Cable Digital Phone Service Answers
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Q. What is included in the
Time Warner Cable Digital Phone Service offer?
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A. Time Warner Cable offers you a digital telephone plan that contributes
to your peace of mind. This is because you’ll never have to worry about paying
exorbitant fees on calls again. For one low rate, each month, you can make as many
local and long distance calls in the U.S., Canada and P.R., as you like. Digital
telephone service also means you’re getting one of the clearest connections
modern technology supports today. Also, you’ll get many features like Call
Waiting and Caller ID, included at no charge, with your plan.
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Q. Do I have to subscribe to
other Time Warner Cable services in order to order Digital Phone?
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A. No. You can order the digital telephone service by itself or
as part of one of the Time Warner Cable bundles service offers and receive additional price
breaks from Time Warner Cable for doing so. You can order any of the Time Warner Cable services
alone or in bundles of two or three services.
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Q. Can I keep my existing telephone
number?
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A. In most cases, you will be able to keep your current number.
Time Warner Cable needs to certify each new party interested in subscribing to Digital
Phone Service.
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Q. Will I need to buy a telephone
that was designed for digital phone service?
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A. No. Your current home telephone will work with Time Warner Cable digital
telephone Service. This includes your touch-tone, wall-mounted, portable or cordless
telephone.
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Q. Will all my phones be connected
once I switch to Time Warner Cable Telephone Service?
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A. Yes. All of your existing traditional extensions will function
with digital telephone.
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Q. Will my Digital Phone Service
work with my fax machine?
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A. Yes. You shouldn’t have any issues sending or receiving
faxes using your digital telephone service.
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Q. Can I use my phone and Internet
at the same time?
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A. Yes. Digital telephone service can be used at the same time
as your Road Runner High Speed Online because the modem ascribes the two as independent
services.
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Q. How does 911 work on the
Digital Phone Service platform?
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A. Enhanced 911 (E-911) is part of your Time Warner Cable Digital
Phone Service plan. It is similar to conventional 911-assistance in that if you
should have an emergency, your telephone number and address will be transmitted
to emergency services. One important consideration: you may want to think about
battery backup for your digital telephone. In the event of a power failure, your
telephone won’t work. A battery backup device (or a cellular telephone) will
ensure you can contact E-911 if you have an emergency that occurs with a power failure.
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Q. How many minutes are included
in the International OnePrice plan?
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A. The International OnePrice calling plan allows up to 1,000 minutes
of talk time every month for calls placed to more than 100 countries (see qualifying countries) each month. After 1,000 minutes
of calling per month, you will be billed a per-minute call rate for international
calls. Please note: your billing cycle may not be in sync with the monthly calendar.
You can check your monthly IOP minutes balance by dialing 011 8000 8000 from your
Digital Phone line with IOP service.
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Q. What countries are included
in the International OnePrice Calling Plan?
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A. Click here to see a list of over 100 qualifying countries
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Q. Can I call mobile telephones
in other countries using my International OnePrice calling plan?
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A. International OnePrice includes calls to mobile phones based
in: Anguilla, Antigua, Bahamas, Barbados, Bermuda, British Virgin Islands, Canada,
China, Hong Kong, India, Macau, Paraguay, St. Kitts and Thailand. Calls to mobile
phones based in countries that are not listed above, international calls to countries
not included in the International OnePrice Plan list and all international calls
placed after you reach the 1,000 minute limit will be charged at a perminute rate.
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Q. Do I need to subscribe to
International OnePrice to make international calls?
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A. No. All Digital Phone plans provide international call access
at competitive per-minute rates. If you are not an International OnePrice subscriber,
calls placed to international phone numbers will appear on a separate line of your
monthly bill. (Per-minute rates vary by area and phone type: land line, mobile phone,
satellite phones.)
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Q. How can I check minute usage
for my International OnePrice plan?
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A. You can check your current balance and past usage minutes via
your online Time Warner Cable account. To check your remaining monthly IOP minutes
at any time, dial 011 8000 8000 from your Digital Phone line with IOP service.
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